Abstract—This Remote work has become increasingly
prevalent among many companies, even as the COVID-19
pandemic gradually recedes. However, effective planning is
crucial for ensuring the successful implementation of remote
work in the long run. One practical approach to remote work
planning involves using an IT Balanced Scorecard. The IT
Balanced Scorecard serves as a framework that enables
organizations to align their overall business objectives and
actions with their IT strategies, focusing on four distinct
perspectives: customer, financial, internal processes, and
learning and growth. In this research conducted a qualitative
study and identified the advantages and disadvantages of
working from the office and remote work. We also gathered
insights on the technological tools, essential qualities required
for effective remote work, and etiquette guidelines to foster
healthy workplace interactions—an important consideration
for organizations. Based on our findings and leveraging the IT
Balanced Scorecard, we have developed a set of objectives and
activities to mitigate the disadvantages associated with remote
working. By employing an IT Strategy developed through the
four perspectives of the Balanced Scorecard - namely customer,
finance, internal processes, and learning & growth. it is
anticipated that this IT Strategy can assist organizations in
effectively initiating and optimizing remote work
implementation which organizations could refer to when
seeking to optimize their remote work arrangements.